Customer Service Manager
Who Builds His Own Tools
14+ years leading service center operations — and I self-taught software development to build the SaaS platform my industry was missing.
Value Proposition & Skills
Traditional Manager: Understands business problems. Requests IT support. Uses the systems others build.
Traditional Developer: Writes technical solutions. Waits for clear business requirements from managers.
What I Bring: Understands the problem deeply and builds the solution. No translation layer needed.
Tech Stack & Expertise
Modern technologies I work with daily
Next.js / React
Modern frontend frameworks
FastAPI / Python
High-performance APIs
MySQL / SQLAlchemy
Relational data modeling
Docker
Containerized deployment
Linux Servers
Server administration
Gemini AI
AI integrations
Featured Work
Not tutorial projects — built to solve real operational problems based on 14+ years of field experience.
ServiCore — SaaS Platform
A full-stack SaaS platform designed to manage home appliance and electronics service centers across multiple brands and categories. Built entirely by someone who has managed this industry for 14+ years — every feature solves a real operational pain point.
Python Desktop/Backend Engine
A dedicated Python application handling complex project logic and automated tasks.
Professional Experience
14+ years managing service center operations and building tailored software solutions.
IT & Network Administrator
Managed network infrastructure and maintained servers at a microfinance organization. Processed loan issuance and monitored full collection cycles.
Customer Service Manager
Led full-cycle operations at an authorized Samsung service center, managing technicians to meet global KPIs. Built a PyQt5 desktop app linking spare parts inventory with repair job tickets.
Customer Service Manager & SaaS Developer
Designed and built ServiCore, a complete SaaS platform for managing multi-brand service centers using Next.js 14 and FastAPI.