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Ahmed Al-Anany

Customer Service Manager | SaaS Developer | Operations Expert
Sohag, Egypt01111740143contact@elanany.orglinkedin.com/in/ahmed-al-anany

Professional Summary

Senior Customer Service Manager with 14+ years of experience and self-taught Full-Stack Developer. Builder of ServiCore, a complete SaaS platform for managing multi-brand, multi-category service centers. I specialize in understanding business problems deeply and building the technical solutions to solve them. Proven expertise in Next.js 14, FastAPI, and Python.

Technical Skills

Backend & APIs

Python, FastAPI, REST APIs, JWT Auth, WhatsApp API.

Frontend & UI

Next.js 14, React.js, Tailwind CSS, Material-UI (RTL), PyQt5.

DevOps & OS

Docker, Linux Servers (Ubuntu), Nginx, Git/GitHub.

Data, AI & Ops

MySQL, SQLAlchemy, Google Gemini AI, Analytics / KPIs.

Professional Experience

Customer Service Manager & SaaS Developer

2024 – Present
ServiCore — Independent Project
  • Designed and built a complete SaaS platform for managing multi-brand, multi-category service centers — from database architecture to deployed production system.
  • Built Full-Stack Web App with Next.js 14 + FastAPI using a clean 3-layer architecture.
  • Implemented JWT Authentication and per-client Database Isolation for data security.
  • Developed a fully RTL Arabic UI using Material-UI for local-market usability and containerized using Docker.
  • Integrated Google Gemini AI for intelligent device lookups and built AI-powered analytics.

Customer Service Manager

2016 – 2024
Samsung Service Center — 2CONNECT
  • Led full-cycle operations at an authorized Samsung service center, managing technicians to meet international KPIs.
  • Oversaw complete repair lifecycle, spare parts inventory, and supply chain logistics.
  • Built a PyQt5 desktop app linking spare parts inventory with repair job tickets, reducing Turnaround Time (TAT).
  • Administered and secured Linux servers ensuring zero-downtime operations.

IT & Network Administrator

2010 – 2016
Assiut Businessmen Association
  • Managed network infrastructure and maintained company servers.
  • Entered and tracked customer data and loan applications on the company system.
  • Processed loan issuance and monitored full collection cycles.
  • Coordinated between departments through internal systems.

Education

Self-Taught Full-Stack Developer

Online platforms · Specialized in business software solutions for service operations

Ongoing

Bachelor of Commerce

Sohag University

Graduated 2009